Frequently Asked Questions

We want to ensure you get the assistance you need at your fingertips.

Please see our frequently asked questions below. Don't hesitate to let us know if you need further assistance by contacting us.

Unfortunately, in such cases, we are not liable to retrieve or process such packages, our third-party arrangements ended 14 days after the move and a new operator is in charge of the premises. If the order cannot be cancelled or re-routed by the supplier to our new address, your items may be lost, returned to sender, or unretrievable. Please make every effort to cancel any such or take the time to correct your shipping address on all your online accounts. 

No, there is no sign-up fee, and no credit card required at register.
Import fee is a percentage imposed on the import of goods that exceed the duty free threshold.
Rates are available for all three (3) services we offer on our rate sheet.

Air Address Format

Name: Your First & Last Name Air

Address 1: 10336 NW 55th Street

Address 2:  (Account Number)

City: Sunrise

State/Province: FLORIDA

Zip/Postal Code: 33351

Ocean Address Format

Name: Your First & Last Name Sea

Address 1: 10336 NW 55th Street

Address 2: (Account Number)

City: Sunrise

State/Province: FLORIDA

Zip/Postal Code: 33351

Walmart Drop off Orders

First Name should be your initial (e.g. John Brown should be JB)

Last Name should be SGX

If you do not own a credit card, SG Xpress will allow you to use our credit card to shop online.
 
Yes, barrels can be shipped and cleared by SG Xpress Shipping. Flat rate: $290.00 

Packages not collected after 60 days will be subjected to our company's auction where the item(s) will be sold to recover the cost incurred.

If you have any doubts about the weight of your packages you can re-weigh for packages at the time before collection in store. Any changes that will be made is substantiated by proof, please note we cannot honour any weight discrepancy after you have left our store location.

Monday - Friday 9:30am - 5:30pm
Saturday 10am - 3:30pm
 

The handling and processing fee is applied by SG Xpress when packages are available in office.

We ship to Jamaica twice per week, on Tuesdays and Saturdays.

There can be a number of reasons as why you have not received any updates for your package:
1. Your Inbox may be full.

2. Your email may be going to your spam/junk folder.

3. Are your package falls under the non-user session.

After you have received your "ready for pick up" email notification, you will have 14 days to retrieve your package/s in order to avoid storage fees.

SGX must declare to Jamaica customs the contents and value of each package entering the country through our service. If you do not provide invoices, this will cause delays at customs. Also, there is a chance that the customs officer inspecting the shipment will assign a higher value to your package.

All packages that arrive at Jamaica Customs are opened and checked by a customs officer to make sure that the information on the invoice matches what is in the package. Then, the packages are sealed again with tape.

If a package's weight is not listed on the rate chart, it will be rounded up to the next rate. For example, a package weighing 1.2lbs will be charged as 2lbs.