We want to ensure you get the assistance you need at your fingertips.
Please see our frequently asked questions below. Don't hesitate to let us know if you need further assistance by contacting us.
Air Address Format
Name: Your First & Last Name
Address 1: 11420 Fortune Circle
Address 2: Unit i34, (Account Number) "Air"
City: Wellington
State/Province: FLORIDA
Zip/Postal Code: 33414
Ocean Address Format
Name: Your First & Last Name
Address 1: 11420 Fortune Circle
Address 2: Unit i34, (Account Number) "Sea/Sea Exp"
City: Wellington
State/Province: FLORIDA
Zip/Postal Code: 33414
Walmart Drop off Orders
First Name should be your initial (e.g. John Brown should be JB)
Last Name should be SGX
Packages not collected after 120 days will be subjected to our company's auction where the item(s) will be sold to recover the cost incurred.
The handling and processing fee is applied by SG Xpress when packages are available in office.
There can be a number of reasons as why you have not received any updates for your package:
1. Your Inbox may be full.
2. Your email may be going to your spam/junk folder.
3. Are your package falls under the non-user session.
SGX must declare to Jamaica customs the contents and value of each package entering the country through our service. If you do not provide invoices, this will cause delays at customs. Also, there is a chance that the customs officer inspecting the shipment will assign a higher value to your package.
All packages that arrive at Jamaica Customs are opened and checked by a customs officer to make sure that the information on the invoice matches what is in the package. Then, the packages are sealed again with tape.
If a package's weight is not listed on the rate chart, it will be rounded up to the next rate. For example, a package weighing 1.2lbs will be charged as 2lbs.
SG Xpress provides islandwide delivery service and with this we aim to enhance being the best shipping service provider in the industry.
