We want to ensure you get the assistance you need at your fingertips.
Please see our frequently asked questions below. Don't hesitate to let us know if you need further assistance by contacting us.
Unfortunately, in such cases, we are not liable to retrieve or process such packages, our third-party arrangements ended 14 days after the move and a new operator is in charge of the premises. If the order cannot be cancelled or re-routed by the supplier to our new address, your items may be lost, returned to sender, or unretrievable. Please make every effort to cancel any such or take the time to correct your shipping address on all your online accounts.
Air Address Format
Name: Your First & Last Name Air
Address 1: 10336 NW 55th Street
Address 2: (Account Number)
City: Sunrise
State/Province: FLORIDA
Zip/Postal Code: 33351
Ocean Address Format
Name: Your First & Last Name Sea
Address 1: 10336 NW 55th Street
Address 2: (Account Number)
City: Sunrise
State/Province: FLORIDA
Zip/Postal Code: 33351
Walmart Drop off Orders
First Name should be your initial (e.g. John Brown should be JB)
Last Name should be SGX
Packages not collected after 60 days will be subjected to our company's auction where the item(s) will be sold to recover the cost incurred.
If you have any doubts about the weight of your packages you can re-weigh for packages at the time before collection in store. Any changes that will be made is substantiated by proof, please note we cannot honour any weight discrepancy after you have left our store location.
The handling and processing fee is applied by SG Xpress when packages are available in office.
There can be a number of reasons as why you have not received any updates for your package:
1. Your Inbox may be full.
2. Your email may be going to your spam/junk folder.
3. Are your package falls under the non-user session.
SGX must declare to Jamaica customs the contents and value of each package entering the country through our service. If you do not provide invoices, this will cause delays at customs. Also, there is a chance that the customs officer inspecting the shipment will assign a higher value to your package.
All packages that arrive at Jamaica Customs are opened and checked by a customs officer to make sure that the information on the invoice matches what is in the package. Then, the packages are sealed again with tape.
If a package's weight is not listed on the rate chart, it will be rounded up to the next rate. For example, a package weighing 1.2lbs will be charged as 2lbs.
SG Xpress provides islandwide delivery service and with this we aim to enhance being the best shipping service provider in the industry.
