Terms and Conditions of SG Xpress Jamaica Limited™
The following terms and conditions govern your use of sgxpressja.com, hereinafter referred to as SG Xpress Jamaica Limited™ (the “Company”). This includes, but is not limited to, our web or cloud application(s), iOS app, Android app, web tracking and shipment update services, online billing and payment services platform. Your acceptance of our terms and conditions and subsequent use of our website, service, mobile app, and systems or any other service offered will constitute an agreement to our terms of service. By using our overseas address, also referred to as a virtual mailbox address or shipping address, shipping an item to the Company’s address, its agents, or contractors, whether on behalf of a third party or yourself, you explicitly accept and agree to all terms outlined in this document. We ask that you:
PLEASE READ THIS DOCUMENT CAREFULLY AND IN ITS ENTIRETY.** Please note that the sign-up procedure is free to the public and there are no fees associated with getting started with our services.
SG Xpress Jamaica Limited reserves the right to unilaterally make changes or modifications to these existing terms by removing or adding to them with or without notice. Updates to the terms of service will be published via email to the email address on your account or updated on our publicly accessible webpage. The Company is not liable for any failure on the user’s part to keep abreast of modifications or changes. The Company will not remedy any claim or loss resulting from a failure to follow policies and/or any breach of these terms.
Definitions
Ownership
All content, data, information, and materials presented and displayed on our Website (“Content”), including any intellectual property rights in such Content (including but not limited to wording, graphical images, motion pictures, sound events, software code in various languages, or other intellectual property rights associated with our website, social media accounts on all platforms) are owned by SG Xpress Jamaica Limited, its licensors, and are protected by applicable laws regarding intellectual property. Users of the Website must assume that intellectual property rights protect all content, and therefore written consent from SG Xpress Jamaica Limited is required before any part thereof can be used.
Authorized and Prohibited Uses
The content of the Website can be accessed, downloaded on a mobile phone (via app stores) or computer, and used in accordance with accessing our services. The content as seen on the Website should not be altered or modified in any way by any user. Users must agree to these terms and comply with all applicable laws when using, accessing, or downloading the content of the Website. Users may use the “Share with a Friend” (or similar) referral features on the Website to share this content via email or popular social media platforms. Users must not infringe upon any intellectual property rights or remove or modify related intellectual property and/or proprietary notices contained in this Website or the Content.
Registration and Passwords
Users are solely responsible for keeping their password and account details confidential and agree to be responsible for all activities under their account name and password. If there is any suspicious action or unauthorized use of your account, the Company should be notified immediately by email or telephone. The Company reserves the absolute right, at its discretion, not to issue a password or access to any person or entity if verification of information fails during validation. Please do not share your password with family, associates, or third parties as this may cause serious implications or losses for which the Company is not liable. The Company may terminate your account without notice if such actions are recognized, considering it a breach of the agreement.
Cyber Security
SG Xpress Jamaica Limited may discontinue, suspend, or modify sgxpressja.com at any time without notice. SG Xpress Jamaica Limited may block, terminate, or suspend a user’s access to sgxpressja.com at any time for any reason in its sole discretion, even if access continues to be allowed to others. The use of unauthorized scripting technologies to obtain or submit information through sgxpressja.com is strictly prohibited. Any attempt to hack or cause disruption to the information technology infrastructure can lead to legal action or fines in your local jurisdiction. The Company will cooperate with relevant authorities against cyber-attacks of any nature. sgxpressja.com and its virtual content may be changed, deleted, or updated at any time without notice at the Company’s discretion.
Identification
The Company uses information provided upon signing up for our services to validate user transactions and instructions. Please keep your account up to date with accurate information and use accurate information at all times. Failure to do so can result in restrictions on collecting, clearing, and importing your shipments, and your account may be maliciously used without your permission or consent. Authorized pick-up individuals are required to have appropriate identification.
Taxpayer Identification Numbers
The Company is required by Jamaican customs to obtain TRN of its users to assist with the clearance of goods imported using the customer’s account. This information is not shared with any third party, except in the case of submitting to customs for investigative purposes. The user agrees to submit accurate data regarding this form of identification in the app or on the web portal. Clearance of items shipped can be delayed if relevant TRN information is not provided. Sensitive information is never traded by the Company except in cases of potential criminal investigations by governmental authorities. The Company reserves the right to comply with law enforcement on such matters and is indemnified from notifying a customer in breach. Refer to the restricted items section to remain compliant.
Invoicing & Valuation
The Company uses invoices uploaded to process packages through relevant border and customs agencies. Please be aware that invoices bearing discounts not generalized are not honored as part of the product valuation. For example, purchasing an Apple Watch at USD 200 and a discount on the invoice provided is not available to all. Based on instructions from border officials, discount amounts may not be acknowledged. The discount rate does not circumvent item value or fair market value of purchases, which are factored into our inbound fees for packages or shipments.
Inbound Charges
Inbound fees or charges comprise several costs used to simplify our service offering to our customers and make shipping a less complex process. These costs include but are not limited to, overseas storage fees where applicable, logistical deliveries to ports overseas, insurance, and overseas processing and handling related to freight forwarding activities.
Promotions and Giveaways
The Company, its subsidiaries, or contracted agents may alter, edit, or change any clause relating to promotional giveaways or company promotional offerings at any time. The Company reserves the right to cancel or alter any condition pertaining to any promotion without notice to the user, regardless of the reasons or discretion leading to such consideration by the board or other management bodies within the Company. We, the Company, its agents, and subsidiaries are indemnified from user actions related to unauthorized website links, phishing emails, text messages, cyber-attacks, and scams or brand impersonation by malicious third parties. Users should confirm promotions or giveaways through support tickets, the Company’s published numbers, or official apps from the Play Store or App Store via authorized and publicly verifiable channels (verified social media accounts on Instagram, Twitter, Facebook, etc.).
Loyalty cards are stamped with each shipment. After nine (9) punches, you’ll get a free package (1-5 pounds) on your 10th shipment. Remember to present the card at pickup; otherwise, the stamp is void.
Customer Ethics & Behavior
The Company reserves the right to address any abusive behavior, verbal or physical (if applicable), exhibited by a customer in-store, during deliveries, or through communication channels. Failure to comply with requests to desist from such behavior will result in removal from premises by security or third parties. All means of communication are monitored to ensure service quality and adherence to our terms. In cases of threats to staff, the customer will be reported to local law enforcement, and the Company may disable future use of its services. Legal action may be taken if there is destruction of Company property, with legal fees covered by the customer if found guilty.
User Data or Information
The Company does not store personal payment information such as credit cards. We do not distribute or share your information with outside parties except in cases of law enforcement requirements. We occasionally use contact information within our group of companies to upsell additional services. Users may opt out of promotional material by clicking the unsubscribe button in the correspondence. Due to anti-money laundering regulations, additional information may be required to process customer requests. Payments should be made using credit or debit cards in the name of the account holder. Third-party payments are only accepted with prior written approval. Photographs or video content obtained in the branch are deemed Company property. Use of such content on our social media pages or website is consented to at the time of obtaining. Users may retract permission by contacting customer support with a reference to identify the post in question. The Company will respond reasonably and may remove content at its sole discretion.
Additional Terms
The Company reserves the right not to disclose its shipping partners or trade associations. By using our service, you acknowledge and accept this policy. The overseas address should not be used for any illegal.
Storage Fees
Storage fees will commence after notification of “available for pickup” is sent. Starting exactly fourteen (14) calendar days after this notification, SG Xpress Jamaica Limited will charge storage fees at a rate of $50.00 per day, up to a maximum of 60 days’ worth, on a per-package basis. For example, if a user has multiple shipments, storage charges will begin 14 days after each package is marked “available for pickup.” Multiple packages may have different storage fees based on their respective availability times.
Warehouse & Storage
SG Xpress Jamaica Limited provides warehouse services for clients who use the service. Imported items are stored in the company’s various offices and warehouses pending timely pickup by the importer (consignee/customer). Users or clients will incur storage charges related to the storing and processing of these imported shipments. Storage fees will be applied on a per-package or shipment basis and cannot be waived. Timely pickup of shipments is encouraged, with email, push notifications, and reminders sent to registered and verified email addresses regarding charges and availability for pickup or delivery.
Storage charges will be applied 14 days after the shipment is marked as available for pickup. Thereafter, the company will apply storage fees on a daily accrued basis at its discretion. The minimum charge is one day, with no charges for storage per hour or fraction of a day. The company will cap storage charges per shipment to a maximum of 60 days. After this period, disposal procedures may begin.
Authorized Pickup (Agent)
Users may designate an authorized pick-up person within their account profile or via WhatsApp. This individual can be a user of the company’s services or any outside party or delivery service. Authorization must be given to SG Xpress Jamaica Limited to release the shipment to this agent. All shipments must be clear of balances owed to SG Xpress Jamaica Limited.
Receiving, Acceptance, and Refusal of User’s Packages and Mail
The Company will receive all packages and mail delivered to the global forwarding address by courier, post, or walk-in for the User. Receiving or signing for packages and mail does not constitute acceptance by the Company. Acceptance is subject to inspection, which will be limited to a visual check of the external package. Any damage found will be noted, but the Company is not obligated to verify the integrity of the contents. Inspections are conducted solely to determine if the package or mail can be shipped by air or ocean freight. The User acknowledges that the Company is not liable for damage to contents resulting from inadequate packing.
The Company may refuse any package or mail at its discretion and will promptly notify the User of the reason. Refused packages and mail will be stored for a maximum of thirty (60) days before disposal. The Company may assist in disposing of refused packages, and the User agrees to prepay any additional fees related to this assistance.
Customs Declarations & Documentation
SG Xpress Jamaica Limited does not share internal confidential documents related to shipments with users or clients. Shipments are handled in the custody of SG Xpress Jamaica Limited and its agents. If a customer wishes to undertake clearance of a shipment themselves, the Company is not liable for any delays, mistakes, or incorrect procedures. The Company will provide all relevant documents and direct the individual to the appropriate government agency. Clearance and payment of all freight and inbound charges must be completed before self-clearance is permitted.
Clearance Fees
The Company reserves the right to review and adjust rates and fees for services. All changes will be communicated via email, social media, in-store memos, and advertisements. Users should review or confirm current rates before using our services. The Company is not responsible for losses resulting from decisions based on inaccurate information.
Clearance fees are charged per shipment and include all expected charges related to the importation. Processing fees are standardized based on the shipment’s accepted or reasonable value.
The Company is not liable for claims related to:
Package Disposal Failure to Pick-Up
Shipments or packages may be disposed of by the Company through sale or other means, including third parties, auction houses, private bids, or assigned agents, after 60 calendar days of storage. To avoid disposal, please ensure timely pickup of shipments once they are cleared by the Company and marked available for pickup.
Delivery
Delivery services are provided at the Company’s discretion and are subject to the availability of delivery agents. The Company reserves the right to suspend delivery services if the safety of personnel is compromised. Natural disasters, political unrest, severe weather, and other acts of God may justify suspension of delivery operations. All rules and conditions apply.
Acceptance & Inspection
Upon receipt of goods, customers should examine them for defects without undue delay. Any issues should be reported to delivery personnel or customer service within 24 hours of delivery confirmation. If 24 hours fall on a holiday, the following working day will be accepted. Notification of defects should be made via support tickets, email, or phone call. In third-party delivery cases, the Company is not liable for damages occurring during the third party’s delivery processes.
Third-Party Deliveries
For deliveries accepted or handed off to a third-party operator, the customer assumes all liability or claims related to the shipment with the third party. The customer agrees to indemnify SG Xpress Jamaica Limited for any liability once proof of handover is provided. Proof may include external tracking numbers, warehouse slips, receipts, invoices, or booking tickets. Queries related to handover or dropped-off shipments should be directed to the third party’s support channels.
Compliance
Users must adhere to all applicable laws when using SG Xpress Jamaica Limited services and its Website. Users agree not to engage in illegal, offensive, defamatory, or destructive actions against the Service or Website. Users will not cause embarrassment, damage, or negative publicity to the Company.
User Cooperation and Notification
Users agree to cooperate with all reasonable requests by the Company and promptly inform the Company of any suspected or actual breach of these Terms or unapproved use or abuse of the Service or Website.
SG Xpress provides islandwide delivery service and with this we aim to enhance being the best shipping service provider in the industry.
